Privacy Policy & Terms
Innerform Health®
At Innerform Health®, your privacy is important to us.
This page outlines how we collect, use, store and protect your personal information, along with important information about how our coaching services operate.
1. About Our Services
Innerform Health® is a multidisciplinary coaching and wellness practice.
We provide services that may include:
Results-based coaching
Nutrition support
Nervous system coaching
Hypnotherapy and embodiment-based practices
Online programs, digital resources and education
Our practitioners are Internationally Certified Results Coaches, supporting clients to create meaningful, lasting change through structured coaching approaches.
2. Collection of Personal Information
We collect personal information that is reasonably necessary to provide our services.
This may include:
Name and contact details
Appointment and booking information
Information provided through forms, emails or consultations
Health, lifestyle or wellbeing information (where relevant)
Coaching goals and session-related information
Payment and transaction details
Website usage data (e.g. cookies, analytics)
We collect this information directly from you wherever possible.
3. How We Use Your Information
Your information may be used to:
Deliver coaching sessions, consultations and programs
Communicate with you about bookings and services
Maintain client records
Process payments
Send relevant updates, resources or communications
Improve our services and client experience
Meet legal obligations
4. Marketing Communications
If you engage with Innerform Health®, you may receive emails or updates related to:
Services and programs
Educational content
Relevant offers
You can unsubscribe at any time.
5. Privacy Compliance
We take reasonable steps to protect your personal information.
Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
6. Storage & Security
We take reasonable steps to ensure your information is stored securely.
Your data may be stored using secure platforms such as:
Booking and practice management systems
Payment processors
Email and communication tools
Cloud-based systems
7. Disclosure of Information
Innerform Health® does not sell your personal information.
We may disclose your information:
To trusted third-party platforms used to deliver our services
With your consent
Where required or authorised by law
8. Client Records
We may keep records of:
Intake forms
Session notes
Communication history
These are stored securely and used to support continuity of care.
9. Coaching Disclaimer
Innerform Health® provides coaching and educational services.
Our services are designed to support:
Personal development
Behaviour change
Nervous system regulation
Confidence and wellbeing
They are not a substitute for medical, psychological or psychiatric care.
We do not diagnose, treat or cure medical conditions.
Results vary from person to person and are influenced by individual commitment and circumstances.
10. Appointments & Cancellations
We require at least 24 hours’ notice to cancel or reschedule an appointment.
If sufficient notice is not provided:
A cancellation fee of up to 100% may apply
Sessions may not be refunded or transferred
11. Programs, Digital Products & Payments
Coaching programs require active participation
Refunds are not provided for change of mind unless required by law
Digital products are non-refundable
Third-party products (e.g. supplements) are subject to supplier policies
12. Website Disclaimer
All content on this website is for general informational and educational purposes only.
It is not medical advice and should not replace guidance from a qualified healthcare professional.
13. Intellectual Property
All content, materials and resources provided by Innerform Health® are owned by or licensed to Innerform Health®.
They may not be reproduced, distributed or used commercially without permission.
14. External Links
Our website may include links to third-party websites.
Innerform Health® is not responsible for their content or privacy practices.
15. Access, Corrections & Complaints
You may request access to your personal information or request corrections at any time.
If you have concerns, please contact us in writing.
If you are not satisfied with our response, you may contact: Office of the Australian Information Commissioner (OAIC).
16. Updates to This Policy
This policy may be updated from time to time. The most current version will always be available on this page.